The Manager, Customer Engagement role is integral to the continued success and improvement of Hawaii Gas’ overall customer experience for our existing and new customers. This position is responsible for setting the strategy and direction of customer experience end-to-end, including 1) customer engagement performance, 2) setting department and strategic objectives, 3) enhancing service quality, and 4) improving/optimizing processes to better meet customer needs across the company. This role involves direct management of the Oahu Customer Engagement Center (formerly Oahu Call Center), customer interaction channels, including phone, email, chat, myAccount, and website interfaces. Collaborating closely and consulting with many internal departments and customers, this position ensures effective and efficient customer service operations across the enterprise.

PURPOSE STATEMENT: Under the daily/routine supervision of the Supervisor, Administration, performs a variety of administrative duties and support.  

As a Regulatory Analyst at Hawaii Gas, your role is pivotal in shaping our regulatory and financial strategies. You will create forecasting models, provide strategic insights, and ensure our compliance with regulatory agencies. This position offers opportunities to collaborate with a dynamic team and make a significant impact on our organization's success.

As a Regulatory Analyst at Hawaii Gas, your role is pivotal in shaping our regulatory and financial strategies. You will create forecasting models, provide strategic insights, and ensure our compliance with regulatory agencies. This position offers opportunities to collaborate with a dynamic team and make a significant impact on our organization's success.

Working under immediate supervision as a crew member, performs routine/repetitive moderate to heavy manual labor work required for the utility system.

Working under immediate supervision as a crew member, performs routine/repetitive moderate to heavy manual labor work required for the utility system.

Working as a crewmember following specific instructions, methods, or procedures, performs as an experienced helper in assisting higher grade crewmembers in any and all jobs (as they apply to the specific branch operations) relating to LPG tanks, cylinders, and associated appurtenances and/or relating to gas mains and services distribution systems along public rights-of-way up to the meter/regulator set. Performs in other positions as assigned, depending on the island and location. 

Under general supervision, responsible for a variety of engineering work involving the design, modification, development, maintenance and installation of utility and non-utility gas distributions systems.

Working as a crewmember following specific instructions, methods, or procedures, performs as an experienced helper in assisting higher grade crewmembers in any and all jobs (as they apply to the specific branch operations) relating to LPG tanks, cylinders, and associated appurtenances and/or relating to gas mains and services distribution systems along public rights-of-way up to the meter/regulator set. Performs in other positions as assigned, depending on the island and location. 

PURPOSE STATEMENT: Responsible for the implementation, delivery, and day-to-day ownership of the Company's physical security standards and programs for administrative, distribution, transmission, production and storage locations. You will provide the strategic direction for physical security operational standards and work closely with the operations team members as it relates to protecting employees and assets, investigations of loss, incident or breach, and development of security systems and technologies. This position is also intended to work cooperatively with other corporate risk management areas, including risk assessment, insurance and claims.

The VP, Human Resources is responsible for the overall management, direction and coordination of all the Human Resources matters across all functional areas.  Develops and implements strategic Human Resources and Talent Management initiatives and programs to support productive, engaging, high performing work culture, and profitable business operations.  The position serves as a consultant to management on HR-related issues, acts as an employee champion and change agent, and advisor to the CEO and executive leadership team.  Formulates partnerships with employees, management, and labor union stakeholders to deliver value-added service that reflects the business objectives of the organization.  Takes advantage of technology and has a continuous improvement philosophy that is implemented as part of normal operations and strategic direction.  Maintains an effective level of business literacy about the company’s business strategy, financial position, its culture, to maintain a competitive advantage over other labor markets. 

Performs as a skilled automotive mechanic responsible for completing all tasks required to diagnose, properly repair, and maintain vehicles and designated equipment and ensure their safe and proper operation by following specific policies, procedures, methods, codes and manufacturer specifications.

Performs first-line supervisory duties in planning, organizing, coordinating, scheduling, documenting, and directing activities and personnel involved with the production of synthetic natural gas and by products; ensures quantity and quality standards are met. Responsible for meeting all company-defined compliance requirements impacting this activity.

Performs skilled tasks of average difficulty as a Cylinder Delivery Driver and Fitter’s Helper following specific policies/procedures/methods in responding to written/verbal instructions.   For the new hire, an entry level of Laborer, N.I. Grade 1 is established. The new hire must possess the Education/Certification and meet the Physical Demand requirements

The Sr. Project Manager, Renewable Energy is responsible for managing, planning, scheduling, directing and/or otherwise coordinating designated project(s) from concept to completed construction and commissioning related to the Company’s clean energy and innovation initiatives. The Company is undergoing a long-term clean energy supply transformation that will shape the future of the business. This role is critical to achieving the Company’s primary goal of providing a clean, reliable, and resilient energy portfolio that will serve as a platform to expand our presence in the State’s energy environment by providing lower cost, lower emission, highly resilient gaseous energy to customers.   This role will: - Develop, define and execute project scope, goals and deliverables. Establish detailed timeline and comprehensive budget for each project. - Develop the project presentation material including detailed expenses and business case. - Develop the project regulatory and operation strategies and plans in coordination with other functions within the company (inclusive of operation and regulatory). - Develop and execute the project/asset commissioning plan in coordination with operation. - Ensure alignment of opportunities/project(s) with company strategies. Support project decisions needed. - Perform as “liaison” with rest of operation for all matters related to renewable energy, sustainability and associated programs. - Evaluate, analyze, and mitigate project risks from front end to asset handover. Lead and direct front ed and project execution activities. Integrate, manage, coordinate and prepare deliverables required for the Company to make a final investment decision, construction, operation and permitting until asset handover. - Plan, coordinate and manage activities of assigned projects in agreement with project management procedures, processes and systems. Serves as key project planning resource for projects within the company in addition to operation focal point. - Lead development, execution and management of project(s) schedule and support director with scheduling needs. Provide expert support with planning, logistics, operation and logistical plans of key projects. - Develop and maintain key relationships with (1) key actors within gas and clean energy industry; (2) external key stakeholders. Establish and maintain strong relationships within the leadership team to drive the overall strategic plan. Develop and maintain durable relationships with project teams (both development and operations). Prepare and present regular internal and external project reports for management on progress as well as problems and solutions. Communicate project outcome to the review board and support director with communication to executive approval. Evaluate and assess result of project.

The Director, Project and Business Development leads the development of renewable energy projects. Plans, coordinates, and manages large-scale capital projects state-wide from new business opportunity estimating stage to commercial and project completion relating to strategic initiatives and supply. Ensures quality and efficiency of project delivery by providing technical and business feedback, analysis, and support on all respective capital project assignments. Provides technical/laboratory assistance as it relates to renewable energy technology and research as needed as well as commercial support.

The manager, innovation develops projects and partnerships related to research and development on renewable energy innovation. Innovation includes but is not limited to hydrogen, carbon capture, GHG emissions, methanation, separation, and new technologies. Plans, develops, and manages innovation capital projects state-wide from estimating stage to completion relating to clean energy and innovation strategic initiatives. Plans, develops, and manages current and future partnership agreements related to innovation technologies. Provides technical and business feedback on these projects and initiatives and ensures coordination with rest of company for the integration of renewable energy innovation technology and research.