PURPOSE STATEMENT:

The Supervisor, Operations is responsible for providing first-line supervision in the planning, organizing, coordinating, scheduling, and oversight of personnel and activities related to propane supply and distribution, tank management, materials, and facilities operations across assigned Neighbor Island location. This position ensures compliance with company policies and applicable Federal, State, and County regulations while providing administrative oversight of operating and maintenance (O&M) costs and capital projects. The Supervisor promotes a strong safety culture by championing safe work practices, reinforcing safety expectations, and serving as a role model for employees and stakeholders.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Reviews operational requirements and collaborates with the General Manager, as needed, to plan, prioritize, and coordinate work assignments and projects to support daily operations and departmental objectives.
• Utilizes computer systems to organize operational information, analyze data, and prepare cost estimates as required.
• Supervises and coordinates the functions and workers engaged in, or personally performs, the following activities:
  • LPG shipments to include the coordination/scheduling and the receipt of LPG through Barge or Foreign ships.
  • Controls LPG product inventories.
  • Ensures compliance with Coast Guard regulations and company procedures regarding barge and pier operations.
  • Schedules transport deliveries.
• Oversees warehousing operations, including the management, tracking, and control of material inventories such as tanks, cylinders, meters, pipe fittings, parts, tools, and other operational supplies. Ensures compliance with USCG and Homeland Security regulations and the Facility Security Plan.
  • Carries out the requirements of TWIC in coordination with appropriate personnel.
  • Plans and conducts security training, exercises, and drills.
  • Develops and enforces standards regarding facility access and other security-related matters.
  • Responds to security breaches and performs and coordinates annual security audits.
  • Manages security vendors such as for alarm and monitoring, armed guards, etc.
• Performs or is responsible for the following but not limited to:
  • Proper training and certification of Person-in-Charge.
  • Overall coordination in the development and maintenance of standards in compliance with ISO 9001 requirements.
  • Facility maintenance to include respective Neighbor Island facilities, holder sites, and regulator stations.
  • Coordinates and ensures the timely acquisition of required permits, including fire, plumbing, roadway, County, State, and other applicable regulatory permits.
  • Implements appropriate measures to ensure the security, protection, and maintenance of company assets and property, collaborating with the General Manager as needed.
  • Fleet compliance with applicable Department of Transportation (DOT) regulations and requirements, including annual visual and leak testing of tankers and required five-year hydrostatic testing.
  • Coordinates fleet maintenance and repair activities, including working with external vendors to ensure vehicles remain safe and operational.
  • Vehicle inspections, including weekly inspections and the review of daily vehicle trip reports, to ensure compliance with company policies and applicable regulations.
  • Administrative functions, including the preparation of operational and regulatory reports, staffing coordination, and other related administrative activities.
• Collaborates with the General Manager to monitor and control assigned operating and maintenance (O&M) costs, capital projects, and vehicle expenditure requests (VERs).
• Responds to customer inquiries and governmental agency requests and supports other operational activities as needed.
• Serves as a point of contact for customers, addressing inquiries, investigating concerns, and coordinating the resolution of customer-related issues.
• Establishes and maintains effective working relationships with contractors, government agencies, and regulatory representatives at the Federal, State, and County levels, including building and plumbing officials. Participates in relevant contractor organizations and activities as appropriate.
• Schedules or coordinates employee training and development activities.
• Partners with Superintendent/General Manager and Human Resources on hiring, promotions, disciplines, and other personnel action of or pertaining to employees; and performs Step 1 of the grievance procedure in the Collective Bargaining Agreement.
• Reviews and approves employee timesheets and requests for paid and unpaid leave.
• Serves as the primary Branch Safety Leader, promoting a strong safety culture by advocating for safe work practices, ensuring adherence to company safety policies and procedures, and setting a positive example for employees and other stakeholders.
• Stays current with applicable Federal, State, and County regulations, industry standards, and best practices relevant to operations. Participates in industry-related associations and activities as appropriate.

OTHER FUNCTIONS/RESPONSIBILITIES:

• Complies with all safety rules and cooperates in the fullest in the promotion of safety and safe work habits, to include the reporting of any unsafe conditions or acts. Maintains all EH&S training on a current basis.
• Complies with all applicable corporate and Hawaii Gas policies and procedures.
• Maintains assigned work area and equipment in a clean, orderly and safe manner; performs housekeeping duties as required and/or instructed. Works in a safe and responsible manner.
• Performs all other related duties as instructed by supervisor/manager.

Required Education:

• High school diploma.

Required Work Experience:

• At least five (5) years of successful industry experience in the work described.
• Working knowledge of operational assets and general business practices.
• Good working knowledge of applicable Federal, State, and County regulations.

Required Licensure, Certification, Registration or Designation:

• Valid Hawaii Driver’s license.
• Must obtain a Hawaii Driver’s CDL, Type B license with Hazmat endorsement within 12 months of hire/transfer.
• Must obtain and maintain certifications for access to controlled facilities and handle sensitive information (SSI) regarding DHS matters.

Preferred Education:

• Bachelor’s degree in a technical discipline.

Preferred Work Experience:

• Seven (7) years of successful industry experience in the work described.
• Two years of supervisory/lead experience.
• Experience working in a Union environment.
• Good working knowledge of NFPA 54, 58 & 59, CDL, and FMCSA regulations.
• Good working knowledge of CFR 49 Part 191,192, gas sections of county plumbing code, OSHA and Company emergency response procedures.
• In-depth knowledge of pertinent sections of 33 CFR Parts 105 & 127 the Distribution O&M Manual and with county permitting process and requirements.
• Familiar with the National Electric Code and PUC rules and tariffs.
• Proficient in customer service software such as ORCOM, MS Office suite of tools, especially Word, Excel and PowerPoint, and MS Project.