Required Education and Work Experience
- Bachelor’s degree in business, Management Information Systems, or equivalent work experience required.
- Two years of analytical experience in small to large/complex IT applications, including experience in developing business plans, process models, and customer solutions
- Two years of exposure to information systems, LAN environments, and telecommunications.
- 1-2 years of project management experience implementing computer systems.
- Proficient in the Microsoft 365 suite of tools, especially Word, Excel, Project, Visio, and PowerPoint.
Desired skills and attributes
- High level of integrity, including the ability to handle sensitive/confidential information.
- Sound understanding of the principles and theories of information systems technologies generally acquired through college-level courses or equivalent experience.
- Sound knowledge of the principles and practices of IT business and systems analysis.
- Effective written, oral, and listening communication skills.
- Demonstrated interpersonal skills in handling contentious, challenging, and sensitive issues. Ability to address such matters professionally using tact, courtesy, and discretion.
- Demonstrated IT project management skills including stakeholder management, strong communication skills and risk/issue management.
- Ability to apply problem-solving techniques in both business and technical contexts.
- Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
- Ability to mentor work staff and facilitate knowledge transfer.
- A collaborative, team-oriented style as well as work independently.
Preferred Education and Work Experience
- 2-3 years of relevant IT experience in an energy and utility environment desired.
- Hands-on experience with cloud-based SaaS, IaaS, and PaaS solutions.
- Knowledge of scripting (e.g., Python, PowerShell) and database languages (e.g., SQL)
- Experienced and knowledgeable in business processes such as sales, accounting, and IT service management.
- Prior programming experience highly desired.
- Software contracts administration and project administration experience.
- Familiarity with controls audit requirements and process flow analysis.
Preferred Licensure, Certification, Registration, or Designation:
- IT Information Library Version (ITIL) 3 or 4 certifications
- Project Management Professional (PMP)
- International Institute of Business Analysis (IIBA) certification
Working Conditions/Environment:
- This job operates in a professional office environment.
- Work may require occasional weekend and evening work.
- This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.